Terms of use
Effective May 2026
Privacy Policy
, which is incorporated as part of the Terms. It is important that you take the time to read these Terms. These Terms and any of the documents referenced herein form the legally binding agreement between you and us relating to the Application. "We, "Us", or "PatientMD" means PatientMD, Inc.
We may make changes to the Terms from time to time. When these changes are made, we will make a new copy of the Terms available at PatientMD.com, and any new additional terms will be made available to you from within, or through, the affected Application. You understand and agree that if you use the Application after the date on which the Terms changed, we will treat your use as acceptance of the updated Terms.
PatientMD provides a mobile application to allow you to: (1) download and access updates to specific applications already provided on your mobile phone as well as any related content, (2) download additional optional applications for your mobile phone, and (3) access content and other software applications (collectively "Application").
PatientMD grants you a limited, personal, non-exclusive, non- transferable license to use the Application (in object code executable only form) on a single device for personal, non-commercial uses; and download the Application any number of times onto a single device (provided that no more than one copy is installed on the single device at any one time) while the Application is available for distribution. For clarity, an Application may be withdrawn by PatientMD. These Terms will apply to such copies as it applies to the original copy of the Application installed by you. The contents, Application and other software services made available through the Application are licensed, not sold, to you by PatientMD for use only under these Terms.
You acknowledge and agree that PatientMD (or PatientMD’s licensors) own all legal rights, title and interest in and to the Application, including any Intellectual Property Rights which subsist in the Application (whether those rights happen to be registered or not, and wherever in the world those rights may exist). "Intellectual Property Rights" means any and all worldwide rights existing from time to time under patent law, copyright law, trade secret law, trademark law, unfair competition law, and any and all other proprietary rights, and any and all renewals, extensions and restorations thereof, now or hereafter in force and effect. You agree that you shall not remove, obscure, or alter any proprietary rights notices (including copyright and trademark notices) which may be affixed to, contained within, or accessed in conjunction with or through the Application. Nothing in these Terms gives you a right to use any of PatientMD’s trade names, trademarks, service marks, logos, domain names, or other distinctive brand features.
System Requirements and
Use of the Application requires a device (which is compatible with the Application), internet access (fees may apply), and certain software (fees may apply). It may also require obtaining updates or upgrades from time to time. The use of the Application involves hardware, software, and internet access, and therefore your ability to use the Application may be affected by the performance of these factors. High-speed Internet access is strongly recommended. You acknowledge and agree that such system requirements, which may be changed from time to time, are your responsibility and not the responsibility of PatientMD or its licensors. The Application is not part of any other product or offering, and no purchase or rental (as applicable) or obtaining of any other product shall be construed to represent or guarantee you access to the Application. The software used in connection with the Application may automatically download and install updates from time to time from PatientMD. These updates are designed to improve, enhance and further develop the Application and may take the form of bug fixes, enhanced functions, new software modules, and completely new versions. You agree to receive such updates (and permit PatientMD to deliver these to you) as part of your use of the Application. PatientMD reserves the right, in its sole discretion, to change, improve, and correct the Application. The Application may not be available during maintenance breaks and other times. PatientMD may also decide to discontinue the Application or any part thereof in its sole discretion. In such cases, you will be provided with prior notification.
Data Charges, Advertisements and
Third-Party Content
Your use of the Application may entail the transmission of data through Applications provided by your mobile operators or other carriers. Therefore, such mobile operators/carriers may charge you for the use of the Application in terms of mobile phone/carrier billing. Some of the Application is supported by advertising revenue and may display advertisements and promotions. The manner, mode, and extent of advertising on the Application are subject to change without specific notice to you. In consideration of PatientMD granting you access to and use of the Application, you agree that PatientMD may place such advertising on the Application.
The Application may include hyperlinks to external web sites, content, resources, or provide content posted by third-parties, including content related to third-party products and services. PatientMD has no control over any web sites, resources, or information provided by companies or persons other than PatientMD. By using the Application, you acknowledge and agree that PatientMD is not responsible for examining or evaluating the content, accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect of the availability of any such external sites or resources (or the content thereof), and does not endorse any advertising, products or other materials on or available from such web sites or resources. We shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of reliance on such web sites or products.
IF YOU PURCHASE OR USE A THIRD PARTY PRODUCT AND/OR SERVICE PROMOTED OR OTHERWISE AVAILABLE VIA THE APPLICATION YOU MAY BE SUBJECT TO ADDITIONAL TERMS AND CONDITIONS OF USE AS A CONDITION OF USING SUCH PRODUCTS AND/OR SERVICES. TERMS OF USE OF THIRD PARTIES ARE IN ADDITION TO THESE TERMS OF USE.
The sole purpose of the Application is to provide a platform for discussing, posting, sharing, and otherwise communicating about matters, materials, and services related solely to health care and for no other purpose.
Restrictions
All users shall be responsible for conducting their Application-related activities in compliance with all applicable laws, rules and regulations. Without limiting the foregoing, you specifically agree that you will not make posts, share multimedia (including photos, videos, or other recordings), or send messages in the Application that:
Contain profanity, racist, sexist or homophobic comments, harass or stalk any person, or contain defamatory statements or personal attacks on others;
Disrupt any other user’s enjoyment of the Application;
Are made under another person’s name or impersonate anyone;
Contain personal details or private information about any other person, including but not limited to any Protected Health Information as that term is defined by applicable law, or any confidential information or any information that would infringe upon the proprietary, privacy, or personal rights of others;
Breach any intellectual property rights law (including posting material protected by copyright without the permission of the copyright owner or using any words, logos or other marks that would infringe upon the trademark, service mark, certification mark, or other intellectual property rights of the owners of such marks without the permission of such owners);
May be considered spamming or contain chain letters or any other form of unauthorized solicitation, including the solicitation of lawsuits;
Violate U.S. export laws or encourage illegal activity of any kind; or
Are otherwise unlawful, obscene, defamatory, threatening, harassing, abusive, slanderous or hateful to any other person or entity as determined solely by PatientMD in its sole discretion.
By posting, sharing, or otherwise communicating material through the Application, the posting party warrants and represents that he or she owns the copyright with respect to such material or has received permission from the copyright owner. In addition, the posting party grants PatientMD and users of the Application the nonexclusive right and license to display, copy, publish, distribute, transmit, print, and use such information or other material. Once you have created a post, shared, or otherwise communicated the material, you cannot withdraw or retract the license and consent. By posting on the Application, you acknowledge that the material is not confidential and agree that other users of the Application may copy, use, transmit, modify, distribute and display the content you post.
Messages or other communications should not be posted, shared, or otherwise communicated through the Application if they encourage or facilitate users to arrive at any agreement that either expressly or impliedly leads to price fixing, a boycott of another's business, or other conduct intended to illegally restrict free trade. Messages that encourage or facilitate an agreement about the following subjects leading to price fixing or boycotts are inappropriate: (i) prices, discounts, or terms or conditions of sale; (ii) salaries; profits, profit margins, or cost data; (iii) market shares, sales territories, or markets; (iv) allocation of customers or territories; or (iv) selection, rejection, or termination of customers or suppliers.
Messages or other communications posted or otherwise shared by users that discuss prices of medical or other healthcare-related products or services may be posted or shared for purposes of discussing the value of such products or services to the user.
Do not challenge or attack others. The discussions and comments are meant to stimulate conversation, not to create contention. Let others have their say, just as you may.
Use caution when discussing products. The information posted or otherwise shared on the Application is available for all to see, and comments are subject to libel, slander, and antitrust laws.
Remember that other participants have the right to reproduce postings to the Application unless you specify that such reproduction is not permitted.
Always include a signature tag on all messages, posts, and other shared content.
Healthcare Providers
Healthcare service providers are part of the community that uses the Application. If you are a healthcare service provider, the terms outlined in this section (in addition to all other terms) apply to you. In addition to the provisions above, you agree to act with a professional demeanour. Please do not post or otherwise respond or reply to an inquiry when you do not know the answer. This will help avoid postings or other content containing incorrect or misleading answers.
You may, as appropriate, in response to a post or inquiry, provide information about you, your practice, your products and your services. You may not, however, engage in an aggressive marketing campaign through the Application. The Application is not intended to be a personal marketing vehicle for you.
The Application may be used by PatientMD for marketing purposes, and PatientMD may allow third parties to advertise their products or services on the Application.
The Application may permit direct messaging between health care service providers and users that contain Protected Health Information (PHI), as such term is defined by the federal Health Insurance Portability and Accountability Act of 1996 and its implementing regulations (HIPAA). You acknowledge that if you use this direct messaging feature that you will be required to agree to specific consent and authorization terms [PATIENT AUTHORIZATION] related to the sharing of your PHI through the Application. Health care providers using the direct messaging feature are also required to agree to the terms of a business associate agreement with PatientMD.com and any subcontractor with whom PatientMD.com may choose to work. We shall not be liable for any use or disclosure of Protected Health Information in violation of HIPAA through the Application, including, but not limited to, the transmission of Protected Health Information to an unintended recipient.
Monitoring and
PatientMD does not pre-screen, verify, or edit the content posted by users in the Application. However, PatientMD reserves the right to monitor any and all information transmitted or received through the Application. PatientMD, in its sole discretion and without further notice to you, may review, censor or prohibit the transmission or receipt of any information which PatientMD deems inappropriate or that PatientMD determines violates the Terms. PatientMD has the sole discretion to enforce the Terms.
If you are a healthcare service provider, PatientMD has the right to verify your credentials. By way of example, if you represent you are a medical doctor, then PatientMD may choose to verify this. If you sign in as a healthcare service provider and you are not, PatientMD is not liable for comments made by you or services provided by you.
In the course of using the Application, PatientMD may learn non-public, including personal or confidential information about you. PatientMD’s use of such non-public information is governed by PatientMD's