From first tap to done — in five steps.
Route
Inbox split by topic, location, or provider.
Assign
Round-robin or skills-based assignment.
Reply
Templates, snippets, and @mentions for handoffs.
Escalate
Promote thread to audio, video, or callback queue.
Audit
Per-thread metrics + monthly compliance report.
What changes when you switch this on.
| Workflow | Before PatientMD | With PatientMD |
|---|---|---|
| Front-desk phone load | Constant ringing, lost messages. | Async inbox; ~40 % volume shift off the phones. |
| Staff handoffs | Sticky notes; lost context. | @mention + thread history visible to teammates. |
| SLA visibility | Hope nothing slips through. | Live SLA timers per rule; dashboard alerts. |
| Retention + compliance | Random retention; manual audit. | Configurable retention; audit log on every message. |
What's included out of the box.
Built around your workflow — not against it.
Communicate with your business representatives securely and share reminders for your tasks.
Talk to our team →
Everything you'd want to know.
Tap any question to expand the answer.
Your medical mailbox
Now there is no need to check your personal mailbox every time your receive a representative’s mail or when you need to send them emails. We provide you a personalized medical mailbox where the messages sent to or received from can be seen at one place.
If you are a doctor represented by a business, you can access patient PHR to attach required records for consulting or in case you want to refer to other doctor on case to case basis.
WHave a busy schedule and need to be reminded for your tasks? We will do it for you! Set reminders easily in the reminders section that can remind you about your schedules for you to take the necessary action.
-Read the reminders
-Create a new one
-or edit them
Share Reminder
Want to remind your patient of your scheduled tests? You can now share the vital reminders over your account on social media to a patient or patients you wish to. These will guide you in remembering the important events and activities.
Eliminate the unwanted
Completed your schedule and do not need to be reminded of the same? Delete them. Same for the messages sent, received or the ones in draft. Easily select the multiple messages at once and delete them at your ease.
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