Chat with your patients securely over audio video or text messages
Now there is no need to check your personal mailbox every time you receive a patient mail or when you need to send them emails. We provide you with a personalized medical mailbox where the messages sent to or received from patients can be seen at one place.
From first tap to done — in five steps.
Triage
Inbox auto-routed by topic (refill / billing / clinical).
Reply
Templated quick-replies for the top 20 patterns.
Attach
Photos, PDFs, vitals — all encrypted, all in the chart.
Escalate
Tap to convert any thread to audio or video.
Close
Auto-archived to the chart; sentiment tagged.
What changes when you switch this on.
| Workflow | Before PatientMD | With PatientMD |
|---|---|---|
| Phone-tree volume | 30 min hold for a Rx refill question. | Async thread; 80% answered in < 6 hr. |
| Patient photos | MMS or email — both insecure. | Encrypted, attached to the visit, never lost. |
| Internal handoffs | Sticky notes on the screen. | @mention a teammate; they see history. |
| Liability paper trail | Hope it's documented. | Every send + read + edit timestamped. |
Common uses across the network.
Built around your workflow — not against it.
Now there is no need to check your personal mailbox every time you receive a patient mail or when you need to send them emails. We provide you with a personalized medical mailbox where the messages sent to or received from patients can be seen at one place.
Talk to our team →
Everything you'd want to know.
Tap any question to expand the answer.
Your medical mailbox
Download the attachments with patient details and provide suitable suggestions. The same message can even be forwarded in case you need to refer to your colleague on case to case basis.
Have a busy schedule and forgot that you have an appointment booked with a patient? Not anymore! Set reminders easily in the reminders section that can remind you about your schedules for you to take the necessary action. You can
Have a busy schedule and forgot that you have an appointment booked with a patient? Not anymore! Set reminders easily in the reminders section that can remind you about your schedules for you to take the necessary action. You can
Read the reminders
Read the reminders
Create a new one
Create a new one
Edit reminders
Edit reminders
Share Reminder
Want to remind your patient of your scheduled tests? You can now share the vital reminders over your account on social media to a patient or patients you wish to. These will guide you in remembering the important events and activities.
Eliminate the unwanted
Completed your schedule and do not need to be reminded of the same? Delete them. Same for the messages sent, received or the ones in the draft. Easily select the multiple messages at once and delete them at your ease.
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